DIGS Dog Hotel Policies

Vaccinations, Medications, and Feeding

We want all of our guests to have an exceptional time while they’re in our care, and in order to do so, we require that all owners complete the DIGS guest registration as well as provide us with a copy of your dog’s vaccination records. This is an opportunity for you to give us important information about your dog, so we can tailor our care to the needs of each individual guest.

For the comfort and safety of all our guest, we require the following vaccinations:

  • Rabies vaccination

  • Distemper combination vaccination

  • Bordetella vaccination

  • All guests over 9 months must be spayed and neutered

Upon the receipt of this paperwork, DIGS will schedule a socialization evaluation with you and your pup! On the day of your pup’s evaluation, your dog will slowly be introduced to some fellow guests. In order for your pet to get acquainted with their environment as well as being around a large group of dogs, we only bring out one or two dogs at a time, so your pet does not become distressed. These evaluations are meant for us to see how your pup gets along with our other guests. We will also at this time determine their playgroup assignment.

Because dogs may be prone to sensitive stomachs and food allergies DIGS does not offer snacks. DIGS requires that owners provide their dog’s preferred food. It must be prepared in the correct serving size quantities. Be sure to include enough of your dog’s food to cover their entire stay. This will ensure that your dog will stay consistent in their diets and prevent accidents.

Cancellations

Plans change, and that’s okay. We keep it simple.

  • Daycare: Cancel anytime. There’s never a fee.

  • Boarding & grooming: Please give us 48 hours’ notice to cancel or change. There’s no fee.

  • Holiday stays: Holidays fill fast, so please give us 7 days’ notice if your plans change. Late holiday cancellations may be charged one night’s stay. Holiday stays have a 3-night minimum for suites.

  • Running late or can’t make it? Just let us know in your DIGS account or call (631) 832-3281.

DIGS does not offer after-hours pickup. This is a strict policy for the safety of all of our guests.

Our reception desk will be closed for pickups and drop-offs for daycare, boarding and grooming on the actual holiday itself.

The 7-day cancellation policy is in effect for the following holidays:

  • Spring Break /Easter

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas through New Year’s

DIGS  performs outdoor walks for guests staying in our Hotel on holidays that we are closed. 

Our full staff is on site 24/7.

Lost & Found

Lost items are kept in the facility for 30 days. After 30 days, items are forfeited and become property of DIGS.