Dog Hotel FAQs | DIGS Dumbo, Brooklyn

  • Our custom air purifier runs 24/7, and our sealed, seamless epoxy floors are easy to keep spotless. We use pet-safe cleaning products on every surface and suite, and you can book, check in and pay online without coming inside.

  • Yes. We have two separate play areas, and we place each dog in a playgroup by size and temperament at their first assessment. Bigger dogs sometimes join small dogs, but only when we know it’s safe.

  • DIGS is all indoors, like an indoor play park, and our team spot cleans all day with pet-safe products. Every boarding suite includes walks (see each suite on our Boarding page), and extra walks can be added to any daycare or boarding stay.

  • All DIGS staff are certified in Canine First Aid & CPR and stay hands-on during group play. Owners get free play park camera access from 9am to 6pm, and building entry is secured by key fob and alarm.

  • It’s rare, but if it happens we’ll call you right away and get veterinary care through our local vet clinic partners if needed. If a contagious illness turns up, we alert all pet parents and take precautions, and we have an evacuation plan.

  • Bring enough food for the stay plus one extra day; feedings are free. We supply bedding, bowls and toys, and an old T-shirt that smells like home is a great extra (please leave irreplaceable items at home).

  • Yes. An overnight caretaker settles every dog into their private suite.

  • Yes. We can store wet, dry and frozen food.

  • Yes. Choose Daycare 10 Days ($467.50), Daycare 20 Days ($900) or Unlimited Daycare ($950), billed every 30 days from your start date. Sign up online, call (631) 832-3281, or ask our team; plans can’t be paused.

  • Yes, at no extra charge. In-house meals are $7.50 each.

  • Yes, oral and topical medications at no charge.

  • Yes. Live daycare cameras are free from 9am to 6pm.

  • No. Every size is welcome, with no big dog fee.

  • Yes. Dogs from the same family can share a suite.

  • Holiday suite stays have a 3-night minimum and book up fast, so reserve early.

  • All dogs must be up to date on Rabies, DHLPP and Bordetella, and daycare and boarding dogs must be spayed or neutered by nine months.

SERVICES

  • No. Packs expire 90 days after purchase with no refunds, and plan days refill every 30 days without carrying over.

  • A pack is a one-time buy of 5, 10 or 20 days, used within 90 days. A 30-day plan bills every 30 days and refills your days; a full, half or quarter day each counts as one day.

  • Checkout is 11am; later pickups include a $45 daycare day. Book a Bath & Brush or full groom on checkout day and the fee is waived.

  • Yes. We’re open every holiday with staff on site 24/7. Holiday suite stays have a 3-night minimum; crate stays have no minimum. Book early, as suites fill fast.

  • Yes. Our grooming spa offers everything from a Bath & Brush to a full groom, on its own or with daycare or boarding.

  • Yes. We’re at 238 Water Street in Dumbo, a short walk from Brooklyn Heights, Vinegar Hill and Downtown Brooklyn.

  • Absolutely. You can book DIGS grooming on its own—no daycare or boarding booking, and no assessment, is required.